Terms of service

1. Provider

Antonie Emma EU s.r.o.
Varšavská 715/36
120 00 Prague
Czech Republic
VAT ID: CZ09892966

2. Conclusion of contract

The presentation of products does not constitute a binding offer.

By placing an order, the customer submits a binding offer.

The contract is concluded upon confirmation or dispatch of goods.

2.1 Acceptance of Terms

By placing an order, the customer confirms that they have read and accepted these Terms and Conditions.

3. Prices and payment

All prices include VAT.

Payment methods:

  • ShopPay
  • PayPal
  • Klarna
  • iDeal
  • Bancontact
  • Crypto

For deliveries outside the EU (e.g. Switzerland), additional costs may apply.

4. Delivery

Delivery times and costs are shown during checkout.

5. Right of withdrawal

Customers have a statutory 14-day withdrawal right.

Details are provided separately.

We also offer a voluntary 30-day return period.

6. Liability for defects

If the goods are not in conformity with the contract, you have the statutory rights under the law of your country of residence. The statutory liability period is at least 2 years from delivery; if the law of your country provides for a longer period, that period applies.

You can first choose between repair and replacement, free of charge, unless the chosen remedy is impossible or would impose costs on us that are disproportionate compared with the other remedy. We carry this out within a reasonable time and without significant inconvenience to you. If you choose repair, the statutory liability period is extended once by 12 months. You do not pay for normal use of the goods before a replacement.

You can request a proportionate price reduction or terminate the contract and receive a refund of the price if neither repair nor replacement is possible or we refuse to bring the goods into conformity, if the remedy is not completed within a reasonable time, if a lack of conformity appears despite our attempt to bring the goods into conformity (the same defect again or a new one), or if the defect is so serious that it justifies an immediate price reduction or termination. Termination is not possible if the defect is only minor.

7. Voluntary warranty

Registered customers receive an extended warranty for manufacturing defects of up to 5 years from delivery. It does not affect your statutory rights. In the period after the statutory liability period has ended, we repair or replace the defective part; if neither is possible, we refund the purchase price reduced by a reasonable amount for the time the product has been used.

8. Retention of title

Goods remain our property until fully paid.

9. Liability

We are liable for damages caused by intent or gross negligence. Otherwise limited by law.

9.1 Use and installation

Products must be used according to instructions.

We are not liable for damages caused by improper installation or misuse.

9.2 Pricing errors

In case of obvious pricing errors, we reserve the right to cancel or adjust the order.

10. Data protection

Data is processed according to GDPR.

11. Final provisions

Czech and EU law applies.

If you are a consumer, you also retain the protection of the mandatory consumer protection provisions of the country in which you have your habitual residence.

Effective from: 12 November 2026